Shipping & returns

Supply conditions:
We do not carry a minimum order amount. Orders must be paid before shipment. If your product has a longer delivery time than payment is sufficient just before shipping, we will inform you when the product is in stock. You can also pay by debit or cash when you pick up.

Shipment:
We ship our products in cardboard boxes with a packing list bag with Nordstahl flyer and brand magnets for the frames. We offer dropshipping opportunities. You can enter the address of your customer with your order online. If you want to order more products at once, you must place a separate order per customer, changing the shipping address in the customer's address.
The shipping costs are calculated per package at € 7.25 excl. VAT for shipping within NL. For orders of> € 1000.00, shipping is free. Outside the Netherlands, other rates apply, for which we refer you to the B2B shop.
If a product is not in stock, this product may be in production. The average waiting time before we get the stock replenished is 2 to 3 weeks, exceptions excluded.

Delivery times:
The delivery times for each product are indicated in the B2B shop. If you order different products, the entire order will be collected by default before it is shipped. If you are in a hurry with a product from the order and have an 'up-to-date report' here, please feel free to send it early. ATTENTION: delivery times online are an indication, not a guarantee.

Damage / complaint handling:
Any defects / defects must be reported by e-mail ([email protected]) within 48 hours of receipt of the goods, accompanied by photos, article code and quantities. After return receipt, the product is checked by us before we create a credit note. This credit note will be paid to you within 5 working days after approval.